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Get in touch today

06

Help & Support

For general inquiry

info@shippabo.com

05

Sales Inquiries

To speak with one of our supply chain advisor 

sales@shippabo.com
04

Media & Press

For media, press, or marketing inquries

press@shippabo.com
 

Frequently Asked Questions

What is Shippabo?

At Shippabo, we're dedicated to logistics and developing industry-leading technology that transforms supply chain management. Founded by experienced shippers and supply chain experts, Shippabo provides tailored freight services and an intelligent platform to make booking and tracking shipments easier for shippers.

Is Shippabo an NVOCC?

Shippabo is a Non-Vessel Operating Common Carrier (NVOCC) that offers various freight transportation services such as ocean, air, drayage, and trucking. Additionally, we provide Customs services, duty drawbacks, and other related services through our partners. Our platform helps shippers manage their supply chain effectively in a single place.

 

Is my supply chain too complex?

Shippabo addresses the complexity of your supply chain by mapping the roles, processes, and intricacies in your supply chain through its collaborative supply chain visibility platform and onboarding process.

Learn more on how we unify your supply chain here

Will Shippabo work with my forwarders/partners?

At Shippabo, we understand that businesses may work with multiple freight forwarders for different services in their supply chain. Our platform is designed to make it easy for users to coordinate with their preferred customs brokers, trucking partners, and suppliers. This ensures smooth collaboration throughout the shipment process. All stakeholders, including your freight partners and suppliers, can access the platform to maintain seamless communication and alignment. They can access the same documentation and information, thanks to our advanced visibility tool. With Shippabo, you can efficiently track shipments booked with other forwarders, ensuring transparency and streamlined operations across your entire supply chain.

Is Shippabo easy to install?

Shippabo is a cloud-based platform that doesn't require any traditional installation process. To use it, simply sign up for an account and access the platform through your web browser. This makes it easy for businesses to quickly start using Shippabo's supply chain management features and tools for their logistics operations, without the need for any complicated or time-consuming installation processes.

Is there a platform fee?

When you purchase freight forwarding services from Shippabo, you gain access to a platform that allows you to easily manage your shipments. Our customers have found that paying for tracking and management of their shipments booked with other forwarders, in the same system, gives them a comprehensive view of their entire supply chain. We offer a competitive visibility service through an annual software service agreement based on container volume and partners.

How long does onboarding take?

Average onboarding takes 2-10 business days, depending on the complexity of your supply chain. When you begin the onboarding process, you can expect the following steps: Our team dedicated to onboarding will arrange a quick call with you to finalize the setup of your account on our platform and equip you with the necessary tools to start tracking your shipments. The onboarding process is intended to be easy to follow and user-friendly, and you can complete it at your own pace. If necessary, we can even onboard you within a single day. We also provide comprehensive training sessions to ensure that you are well-prepared to take full advantage of our software. To start tracking your shipments, you can begin the process in a matter of minutes. Simply upload your MBL or Container number and Carrier, click “Track,” and your shipment's tracking details will be available on the platform in just a few moments. This efficient tracking process allows you to effectively manage and monitor your shipments throughout their entire journey.

Will Shippabo work with my other softwares?

Shippabo can be seamlessly integrated with other platforms, enhancing the efficiency of your supply chain management processes.